Because live plants are living agricultural products, all live plant sales are final and returns are not accepted.
PlantsNDesigns maintains its greenhouse inventory under controlled sanitary growing conditions in accordance with agricultural requirements for interstate plant shipping. Once a plant leaves our care and enters another environment, we can no longer verify its exposure to insects, pests, disease, soil-borne organisms, or other contaminants.
For this reason, and to remain in compliance with our agricultural certification and protect the health of our greenhouse inventory, a plant that has left our facility cannot be returned or reintroduced into our growing area.
This policy also protects the many healthy plants still in our care from possible outside contamination.
Damaged or Dead on Arrival
While live plants cannot be returned, we absolutely want to know if your plant arrives dead or materially damaged as a result of shipping.
Please contact PlantsNDesigns within 24 hours of confirmed carrier delivery so we can assess the condition of the plant as it arrived.
Clear photographs may be requested of:
We will review the circumstances and determine the appropriate resolution.
Minor cosmetic stress caused by transit—such as temporary leaf droop, slight leaf loss, or minor foliage changes—is not generally considered shipping damage. Living plants may need a little time to acclimate after several days in a shipping box.
Please purchase thoughtfully. Because live plants cannot be accepted back once they have left our controlled growing environment, we encourage customers to review the plant details, size, care requirements, shipping information, and cold-weather requirements before completing their purchase. If temperatures in your local 10-day forecast are expected to reach 47°F or below, a Winter Pack is required.